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Incidents & on-call

Does acknowledging an incident resolve it?

Ownership and confirmed recovery are different events.

No. Acknowledgement records who is handling an open outage and stops further escalation. The incident remains open until the monitor has a confirmed recovery.

The first acknowledgement stands. Acknowledgements require Premium and remain private; they are not shown to status-page visitors.

Step-by-step documentationAcknowledge an incidentTake ownership and stop further escalation of an open outage. Back to all questions