Acknowledge an incident

Acknowledge from the dashboard

1. Open Incidents and locate an ongoing outage that nobody has acknowledged.
2. Select Acknowledge. The incident records who acknowledged it and the time taken since its confirmed start.
3. Continue the response. Acknowledgement does not resolve the incident; a confirmed recovery does.

Acknowledge from an alert

Eligible Premium outage emails and Slack alerts carry an acknowledgement link. Opening the link shows the action; it changes the incident only when submitted. A mail scanner opening a link does not acknowledge it.

Access and Premium eligibility are checked again when the action is used. The first acknowledgement stands, and acknowledgements are never shown on public status pages.