When does the escalation timer start?
Waiting times are measured from the confirmed outage start.
Each step’s delay is measured from the incident’s confirmed outage start, not from the previous step or the first failed check. Delays must be distinct and between 1 and 1,440 minutes.
A step sends email only while the incident remains open and unacknowledged, the monitor is enabled, and the owner is on Premium. Acknowledgement stops later steps.